Menu icons missing

bigelowm
Trainee

Menu icons missing

Hello. 

I am trying to help a new teacher who is using a Chromebox as her desktop.  when she logs into powerschool the icons for "applications, warning, report queue, print and logout" are not visible.  If I hover over the area a round white circle appears, but otherwise nothing.  If she logs on with her chromebook, the icons are visible.

 

We did a clear cashe, reboot and so forth, still nothing.  Any suggestions?  Our Tech dDept is down a few and overloaded, so I was just looking to see if I can help.

 

I  appologize if this has been asked before, I have searched and found nothing applicable - perhaps I am using the wrong words.  

 

Thanks!

13 Replies
Reshma
Community Support Expert
Community Support Expert

Re: Menu icons missing

Hi @bigelowm,

 

Thank you for reaching out to Powerschool Community with your query.

 

To provide better assistance, would you please confirm if you were referring to PowerSchool SIS?



Reshma
PowerSchool Community Support Expert

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kspaulding
Journeyman

Re: Menu icons missing

Did you find a solution?  We are having the same issue at my school!

JeromeO
PowerSchool Champion
PowerSchool Champion

Re: Menu icons missing


@kspaulding wrote:

Did you find a solution?  We are having the same issue at my school!


Make sure your Chrome version is up to date if clearing cache or restoring to default don't work.

 

-----------
Troy School District, Troy, MI, USA
District Size: 13,000+
Server Config: On-prem/Self-hosted 3 app+1 db+2 test

I am not a PowerSchool employee

btlangridge
Padawan

Re: Menu icons missing

Chromebook is up to date, all history is cleared.

the issue is not with the chrome browser as it works fine in windows.

 

The issue is only on a Chromebook. 

 

bigelowm
Trainee

Re: Menu icons missing

 I think it is a Chromebook issue.

bigelowm
Trainee

Re: Menu icons missing

no, sorry.  I think it is a Chromebook issue.

bigelowm
Trainee

Re: Menu icons missing

Yes, is it power school sis
Reshma
Community Support Expert
Community Support Expert

Re: Menu icons missing

Hi @bigelowm,

 

Thank you for confirming the product name with us!

 

Would you please let us know if there are any customizations being enabled and causing this issue?  To get further assistance, we recommend reaching out to the Designated Support Contacts within your school district who should be able to connect with the PowerSchool SIS Support team if required and troubleshoot the issue for you.

 

 



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
btlangridge
Padawan

Re: Menu icons missing

Hello,

 

this is definitely only a Chromebook issue.

 

we can use the chrome browser on a Windows PC and there is no issue.

 

we verified that the Chromebooks are up to date, we have tested it on several different manufactures of Chromebooks.