Manage Cases in Case Portal not showing Opened or Resolved Cases

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Community Moderator Angelam7
Community Moderator

Re: Manage Cases in Case Portal not showing Opened or Resolved Cases

Hi @KellyM17,

 

You are welcome!  Thank you for your patience while we worked on getting you the appropriate access.  If you need anything else let me know.

 

Best,

 

Angelam
PowerSchool Community Moderator
BobR3
Trainee

Re: Manage Cases in Case Portal not showing Opened or Resolved Cases

I received the error after I submitted the case.  That's why I created a second case and tried again.  After a few minutes, I received two notifications, one for each case that was created.  Since my cases aren't showing up in the portal, I had no way of knowing they were created successfully.

Community Manager
Community Manager

Re: Manage Cases in Case Portal not showing Opened or Resolved Cases

Hi @BobR3

 

Thank you for your post. We'll be in touch with you via direct message to help.

 

 

JbidK
PowerSchool Community Manager
JordanB3
Padawan

Re: Manage Cases in Case Portal not showing Opened or Resolved Cases

I'm also experiencing the same issues. Can you add me to this ongoing list and assist?

 

Thank you!

Jordan B

Jordan Boyles Parker
Student Employment Coordinator
Washburn University

Community Moderator WendyDwernychuk
Community Moderator

Re: Manage Cases in Case Portal not showing Opened or Resolved Cases

Hello @JordanB3,

 

Thank you for your post.  We will be in touch with you directly to assist with this issue.

 

 

WendyDwernychuk

PowerSchool Community Moderator

Community Moderator WendyDwernychuk
Community Moderator

Re: Manage Cases in Case Portal not showing Opened or Resolved Cases

Hello @JordanB3,

 

Thank you for your patience while we have been working to get this resolved.  You should have access to Case Portal now and be able to see your open and resolved cases.  If you experience any other issues let me know and I will be glad to assist!

 

Have a wonderful day.

 

WendyDwernychuk

PowerSchool Community Moderator

 

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