Mac OS X Catalina install problems

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New Member

Mac OS X Catalina install problems

Hello. I have several teachers who are on Mac OS X 10.15 Catalina and they cannot install PowerTeacher Gradebook on their machines. Everytime we download the dmg (this is v2.8 btw) we get a message that says "Error copying to /Users/someone/Applications, possibly due to insufficient permissions". This is the Users own home folder so they do indeed have permission to install into it. Any ideas? Thank You.

3 Replies
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Community Support Expert
Community Support Expert

Re: Mac OS X Catalina install problems

Hey @catesr!

 

We have received a few other reports about the issue you are facing of PowerTeacher Gradebook not launching on Mac OS X 10.15 Catalina. Various issues may require the GradeBook app to be uninstalled and reinstalled on a users local machine. The PowerTeacher GradeBook is based on JAVA, so installing the latest version of JAVA then PowerTeacher Gradebook might work.

 

All grade aspects of the PowerTeacher App is currently built into PowerTeacher Pro which is designed to work with mobile web pages. Teachers can still take attendance on mobile devices. Once they have logged in the "Teacher Sign In" page, they should select "Attendance"  then pick the section they need to take attendance in.

 

 

AbrittyB

PowerSchool Community Moderator

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New Member

Re: Mac OS X Catalina install problems

Hello,

I tried installing the latest Java but it is still not downloading. Is there any other way?

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Community Support Expert
Community Support Expert

Re: Mac OS X Catalina install problems

Hey @asbuan

 

I am sorry you are still unable to install PowerTeacher Gradebook on their machines. I recommend enabling the Javascript on your internet browser and then installing Gradebook.

 

If your internet browser is Google Chrome, you can follow the steps below to enable JavaScript on Google Chrome: 

 

  1. On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
  2. In the "Settings" section click on the "Show advanced settings..."
  3. Under the "Privacy" click on the "Content settings...".
  4. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
  5. Click on the "OK" button to close it.
  6. Close the "Settings" tab.
  7. Click on the "Reload this page" button of the web browser to refresh the page.

If you are using other internet browsers, I have provided a link here that should help walk you through the process of enabling JavaScript on them. 



Elston S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!