Good Afternoon @bghutt77,
Thank you so much for posting in the Community. You can change the student email/login information. This information gets set up by the schools directly. You can contact your school and work with them to get new login details/email set up.
Thank you so much!
Within PowerSchool, in the students record, there is a link named "Student Email".
Once they select that link they'll be on a page named "Email Configuration" and they'll be able to modify your students email value.
PowerSchool Community Admin
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Thank you for following up with this post. It does sound like you are working with the right groups to deal with this issue.
Unfortunately, it is hard to see at this point if the primary challenge to update this information is one of technology or policy. If they have told you that syncing with the State's system will override any changes they make, it is possible that is how their system is configured and any changes in PowerSchool would be ineffective. And that configuaration could be based on any number of factors. My advice to you is to recommend to the District IT staff if they feel they require further assistance with this issue to have a Technical Contact open a Support Case with PowerSchool to look into the details around their setup. There are too many variables for any suggestion beyond those from Erin and Wayne above, but an agent who can see the whole picture might have further recommendations.