Internal application password reset link deactivated

mamiller49
New Member

Internal application password reset link deactivated

I am trying to access my account to finish the application for applying for internal positions. I asked to reset my password. It gives me a "deactivated link" instead of a link to change my password. I am unable to access my account in order to apply for positions. How do I get a password and continue?

8 Replies
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Community Moderator erinhawkins
Community Moderator

Re: Internal application password reset link deactivated

@mamiller49 

 

Thanks for reaching out via the PowerSchool Community. Can you send the url to the login page so that I can better understand which of our Applicant Tracking Software programs you are using? Doing so will allow me to point you in the correct direction.

 

Thanks!

KShigeoka
Journeyman

Re: Internal application password reset link deactivated

I am having the same problem in TalentEd Recruit and Hire. On the applicant side of the job board if the applicant clicks "I forgot my password" the system is sending an email with their username and a "reset password" link. When they click the "reset password" link in the email it's telling them that "This password reset link has been deactivated."

 

Also, the Report Wizard that we (HR) relied on to help applicants troubleshoot the system that provided applicant passwords with a security question also appears to be gone. 

 

I am also trying to connect to chat Technical Support to get this resolved but I've been on the "Please hold while we connect you to an agent" for about 10 minutes now, so I'm trying this simultaneously. 

 

Thank you for any help you can provide!

 

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Angelam7
Veteran

Re: Internal application password reset link deactivated

Hi @KShigeoka,

 

Thank you for reaching out for assistance through the Community!  I am looking into the password reset link deactivation message and reaching out to the product support team for additional assistance.  I will follow up as soon as I have more information.

 

Stay tuned!



Angelam7
PowerSchool Community Moderator

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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
KShigeoka
Journeyman

Re: Internal application password reset link deactivated

Hi @Angelam7 

 

Thanks for reaching out. I was able to finally connect with chat support and they've started a case for me. Looked like there might have been a few people on the community forum who were running into the same problem too. I'm hoping to have it resolved soon!

 

Thanks!

Kim

Angelam7
Veteran

Re: Internal application password reset link deactivated

Hi @KShigeoka,

 

You are welcome!  I am glad that support is looking into this for you and I appreciate you providing an update.  If you have additional questions, please let me know and I will be happy to help.

 

Have a great day!



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
JohnS40
Trainee

Re: Internal application password reset link deactivated

We are having the same issue.  When they try to reset their password it acts like it will send it to their email, but it never comes to their email.

KShigeoka
Journeyman

Re: Internal application password reset link deactivated

@JohnS40 I got an answer back from TalentEd support - the answer was that the password reset email was passing through our email server and our email server was "scanning" the email to make sure it was safe and triggering the link which deactivated it. We reached out to our internal IT team and they fixed the issue (although I'm not sure exactly what IT magic the had to apply to make it happen on our end). So turns out the problem was only affecting our internal applicants using our email system. 

christoj123
Trainee

Re: Internal application password reset link deactivated

Hi, I also have a password_username issue. I was at a previous district when I signed up for TalentEd, and now I can't access my account. I don't have access to another districts email and so to do the reset password doesn't work. I also tried to start a new account but it just took me to PowerSchool and says now my account is active but when I go to talentEd it shows I do not exist. I am trying to apply for internal positions I am not having access too because of this issue. Please advise. 

 

Thank you,

Jules