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The access to create a case with PowerSchool Support is available to Designated Support Contacts.
If you are not a Designated Support Contact, I recommend reaching out to a Designated Support Contact in the district to request assistance with any PowerSchool product or request the Designated Support Contact role is added to your PowerSchool account.
You can also email firstname.lastname@example.org and PowerSchool will work with the current Designated Support Contacts within your school district to request the Designated Support Contact role is added to your PowerSchool account on your behalf.
Thanks! I think I was added as a designated support contact by our IT person. But, I do not know how to open a case. I am on the main powerschool support page. But, cannot figure it out.
Thank you for your response!
I will follow up with you through private message to gather more information.