IEP PLUS Data Integration Error Report not working...

[PottstownSD_MCIU]

I was wondering if anyone out there ever got this error when trying to run the Data Integration Error Report...

Unable to locate outside students with the given sql.  Data Exchange.

Any ideas on how I can fix this?  Thank You!

Sabrina Daluisio

Data Services Specialist from MCIU on behalf of Pottstown School District

Pennsylvania

[Angelam7]

Hi @PottstownSD_MCIU,

Thank you for reaching out for assistance through the Community!  I reached out to the product support team and we will follow up with you soon.

Stay tuned!

[Angelam7]

Hi @PottstownSD_MCIU,

The product support team will be reaching out to one of the designated support contacts within your district to gather further information.  If you have any other questions, please let me know and I will be happy to help.

Have a great day!

[PottstownSD_MCIU]

I am currently being added as a Technical Contact (Case 04453078) for Pottstown SD.  The normal contacts are not available for the next few weeks.  I will have to be that contact not Diane or Jan.  Luckily it is not a critical stop on our IEP PLUS SIS.

[jamiem7 · Accepted solution]

I'm glad the request was submitted!

Once you are listed as a Designated Support Contact role is added to your account, please allow two to three hours to allow the DSC access to sync with your Community account.

If you would like assistance with IEPPlus Support, I recommend calling into IEPPlus Support and providing your case number with the request to add you as a DSC.  This may allow Support to move forward with the case until the role is added.