Hi! @lchaplin,
Thank you for reaching out for assistance through PowerSchool Community!
Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact. If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.
You can also email businessoperations@powerschool.com and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf.
Here I have a great article addressing Getting started on PowerSchool Community as Designated Support Contact.
If you are a Designated Support Contact and you are unable to access the case portal, chat support, certain knowledge base articles, and discussion forums in the Community, I recommend reviewing the tips below to ensure your PowerSchool Community account is set up to allow the correct access.
- If you have created an account in the PowerSchool Community recently, it can take a few hours to allow the access level to update to your account.
- We encourage users to create an account using their staff email address.
Muskan Sehar
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
