Can I please have access to powerschool chat support and other articles in this community. I am an approved PowerSchool support user at my district.
Thank you for reaching out for assistance through PowerSchool Community!
Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact. If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.
You can also email email@example.com and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf.
Here I have a great article addressing Getting started on PowerSchool Community as Designated Support Contact.
If you are a Designated Support Contact and you are unable to access the case portal, chat support, certain knowledge base articles, and discussion forums in the Community, I recommend reviewing the tips below to ensure your PowerSchool Community account is set up to allow the correct access.