I don't have access to the chat service

MariahHunter
Rookie

I don't have access to the chat service

I currently do not have access to the chat service in PowerSchool Community. Is there a way to enable that access? 

1 Reply
Reshma
Community Support Expert
Community Support Expert

Hi @MariahHunter,

 

Thank you for reaching out to PowerSchool Community!

 

Currently, PowerSchool Designated Support Contacts(DSC) have access to the chat/case portal within the Community to create a case with the Support team. I recommend reaching out to the PowerSchool Designated Support Contact within your district, to add that role to your PowerSchool account. They can help you to connect with the Support Team and follow up with the sync process for further assistance.   

 

You can also email the PowerSchool Team at  businessoperations@powerschool.com to work with the current Designated Support Contacts within your district to request the role is added to your PowerSchool account on your behalf. 



Reshma
PowerSchool Community Support Expert

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