I cannot create a ticket and receive the message that I don't have access to this resource

Simmarin
New Member

I cannot create a ticket and receive the message that I don't have access to this resource

I would like to start a ticket for an employee who does not have access to Web Time Entry in AtrieveERP. When I click "Contact Support" and try to go to case portal for AtrieveERP- it says that I do not have access to this resource. Can you please assist?

1 Reply
MuskanS
Community Support Expert
Community Support Expert

Hi! @Simmarin 

 

Currently, only the Designated Support Contacts have access to the Case Portal resources in the community.  I recommend reviewing this article for the common reasons that you may receive a message that you do not have access to a resource and the process to request the access.


Muskan Sehar

PowerSchool Community Moderator


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