I would like to start a ticket for an employee who does not have access to Web Time Entry in AtrieveERP. When I click "Contact Support" and try to go to case portal for AtrieveERP- it says that I do not have access to this resource. Can you please assist?
Currently, only the Designated Support Contacts have access to the Case Portal resources in the community. I recommend reviewing this article for the common reasons that you may receive a message that you do not have access to a resource and the process to request the access.