I am the technical contact and do not have access to site admin resources in the community.

[JayD1]

I have been a technical contact for our district for years.  I have the ability to add and modify users in PowerSource.  However, I keep getting "Hmmm... You are a peon." (paraphrased) errors when I try to get chat support or add/remove users.  When I try to open a case, no account drops down in the list.  It's very frustrating!

20 minutes on hold for phone support... and counting.

Edit: All cleared up after waiting on hold, and tech emailing the director of the department.  Not sure how my access got revoked (i've been a tech contact since 2005) but it did.

 

[Reshma]

Hi @JayD1,

Thank you for reaching out to PowerSchool Community.

I will be reaching out to you through a case to discuss your access further as we strive to protect the privacy of our members of the Community.