I am a member of the community and cannot access the portal.

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Journeyman

I am a member of the community and cannot access the portal.

 
14 Replies
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PowerSchool Champion
PowerSchool Champion

Re: I am a member of the community and cannot access the portal.

What portal?

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Journeyman

Re: I am a member of the community and cannot access the portal.

Could you give us more specifics?

 

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Re: I am a member of the community and cannot access the portal.

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Journeyman

Re: I am a member of the community and cannot access the portal.

Annotation 2019-10-16 141302.jpgI am trying to get product support. 

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PowerSchool Champion
PowerSchool Champion

Re: I am a member of the community and cannot access the portal.

Some areas of the community are restricted based on your status. I've been told by the moderators that parents/students don't have access to certain forums that would contain more technical information. Likewise, users who are not the designated technical contact for a school and/or district might not have access to everything as well.

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Journeyman

Re: I am a member of the community and cannot access the portal.

I am the technical contact for my district. 

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PowerSchool Champion
PowerSchool Champion

Re: I am a member of the community and cannot access the portal.

Hopefully one of the community moderators will see this thread and send you a DM to resolve the issue.

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Trainee

Re: I am a member of the community and cannot access the portal.

I am experiencing the same problem.  I cannot log on to the portal.  In the past, I have been able to log on and access grades and communicate with teachers.  I now get an error message that says user name and email not recognized.  When trying to log on, I receive an error message that says my user name or password is not recognized.

 

Does anyone have contact for help desk services?

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Community Support Expert
Community Support Expert

Re: I am a member of the community and cannot access the portal.

Hi, @ThomasACrowder,

 


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator