We have been a PeopleAdmin site for multiple years and recently learned it has been transitioned to PowerSchool. We are trying to open a case through the PowerSchool Community Case Support which is what we have been told but have only one staff who can get to the cases area but is unable to open a new case or see previous cases. When we contacted PeopleAdmin they directed us here in a circle to login, etc where we do not have the access we need. So far my opinion of this merger is thumbs down and would appreciate some customer support outside an email that tells me to do what I have already done without having the appropriate access. Would appreciate a response, or maybe a phone call would serve us better? Please help!
Thank you for reaching out through our Community and for your feedback. I am starting a request to review your account with my team to make sure we give you the appropriate access. I will check in first thing in the morning and reach back out to you. I will follow up in a direct message to you as well.
Thank you for reaching for assistance through the Community. I am looking into this for you and will follow up once I have more information.
I similarly am unable to see any currently open cases, and while I attempted to submit a case to note as such, I am not seeing a record of it or receive any confirmation that it has been open. I'd really appreciate some additional informaiton, specifically about navigation if this is due to my error.
Thank you for reaching out through the Community. I have initiated a request to review your account with my team to ensure we give you the appropriate access. I will follow up once I have more information with a direct message.
Thanks, Angela. I also don't appear to have the correct drop downs in the PeopleAdmin section - I only have access to the PeopleAdmin Applicant Support. Will this be corrected when reviewing account access?
Thank you for your patience while we worked to get you the appropriate access. You should be able to access PeopleAdmin drop down now. Also, you should be able to see your open and resolved cases in Case Portal. If you need anything else let me know and I will be glad to help!
I am having the same issue. I submitted a request for support for issues I am having with Perform. I have received this reply twice:
Your case # 04300387: Perform has been updated. Please click on the link below to view this case in the self-service area of the Customer Support web site.
I have not been able to access this case and continue to have the same issue with Perform.
Thank you for reaching out through the Community for assistance. I will follow up with you through a direct message to gather more information.