Hmm looks like you don't have access error message

[jacobbryansoltis]

https://broward.truenorthlogic.com/ia/empari/learning2/course/viewCourseSearch?courseId=16340

When I try to register for any course, I receive this message. 

[Reshma]

Hi @jacobbryansoltis,

Thank you for providing this information.

It looks like your profile is missing any pieces of configuration such as Canvas Unique ID on our site and should be fixed by your admin.  We recommend reaching out to your Admin/Designated Support Contact within your school district with the course number for further assistance.

[33674]

Hello,

I am employed with Keller ISD and I help out with the online enrollment for my school district. I am needing access to log a case with Online Enrollment. 

[MuskanS]

Hi! @33674 

Thank you for posting in the PowerSchool community for assistance!

To help you further, I will reach out to you privately, this is part of our efforts to protect the privacy of our community members.

[e24396]

Hello, @SowmyaN 

I am experiencing the same issue as well.  Would you be able to help me access the training videos?

Thank you,

Farida

[SowmyaN]

Hi @e24396 

To assist further, would you please share the URL/link to the resource you are trying to access? 

[scampbelleq]

Hi! I'm having the same issue when trying to access the chat function. I also cannot send a message. Any help would be much appreciated!

[MuskanS]

Hi! @scampbelleq 

Access to Launch Chat Support, Case Portal resources are set up by the Designated Support Contacts in your school or district.  Due to this, we recommend working with the Designated Support Contacts to request access. 

Here are some other common reasons that you may not have access to a resource.  

• If you have recently created an account, we recommend allowing some time for your account to be authenticated and updated in the Community.  
• We recommend using your staff email address to ensure your account can be successfully authenticated based on the role in your district.

Please let us know if you are continuing to experience difficulties accessing the Community resources. 

[mkettering]

I too get this message when trying to locate certain help documents, articles, etc.... Any help is appreciated.  

[SowmyaN]

Hi @mkettering 

To assist further, would you please share the URL/links to the resources you are trying to access in the Community?