Hi! @Tammy1
Access to Launch Chat Support, Case Portal resources, etc is set up by the Designated Support Contacts in the school or district.
If the users in your district are Designated Support Contacts and are unable to access certain knowledge base articles and discussion forums in the Community, I recommend reviewing the tips below to ensure the PowerSchool Community account is set up to allow the correct access.
- If the users have recently created an account, we recommend allowing some time for the account to be authenticated and updated in the Community.
- We also recommend using the staff email address to ensure the account can be successfully authenticated based on the role in the district.
Please let us know if you the users in the district are continuing to experience difficulties accessing the Community resources.
Muskan Sehar
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
