Hmm looks like you don't have access error message

jacobbryansoltis

Re: Hmm looks like you don't have access error message

https://broward.truenorthlogic.com/ia/empari/learning2/course/viewCourseSearch?courseId=16340

 

When I try to register for any course, I receive this message. Screen Shot 2020-12-03 at 7.19.36 AM.png

Reshma
Community Support Expert
Community Support Expert

Re: Hmm looks like you don't have access error message

Hi @jacobbryansoltis,

 

Thank you for providing this information.

 

It looks like your profile is missing any pieces of configuration such as Canvas Unique ID on our site and should be fixed by your admin.  We recommend reaching out to your Admin/Designated Support Contact within your school district with the course number for further assistance.



Reshma
PowerSchool Community Support Expert

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33674
Rookie

Re: Hmm looks like you don't have access error message

Hello,

 

I am employed with Keller ISD and I help out with the online enrollment for my school district. I am needing access to log a case with Online Enrollment. 

MuskanS
Community Support Expert
Community Support Expert

Re: Hmm looks like you don't have access error message

Hi! @33674 

 

Thank you for posting in the PowerSchool community for assistance!

 

To help you further, I will reach out to you privately, this is part of our efforts to protect the privacy of our community members.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
e24396
Trainee

Re: Hmm looks like you don't have access error message

Hello, @SowmyaN 

 

I am experiencing the same issue as well.  Would you be able to help me access the training videos?

 

Thank you,

Farida

SowmyaN
Expert

Re: Hmm looks like you don't have access error message

Hi @e24396 

 

To assist further, would you please share the URL/link to the resource you are trying to access? 



Sowmya Karmel
PowerSchool Community Moderator
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scampbelleq
Padawan

Re: Hmm looks like you don't have access error message

Hi! I'm having the same issue when trying to access the chat function. I also cannot send a message. Any help would be much appreciated!

MuskanS
Community Support Expert
Community Support Expert

Re: Hmm looks like you don't have access error message

Hi! @scampbelleq 

 

Access to Launch Chat Support, Case Portal resources are set up by the Designated Support Contacts in your school or district.  Due to this, we recommend working with the Designated Support Contacts to request access. 

 

Here are some other common reasons that you may not have access to a resource.  

  • If you have recently created an account, we recommend allowing some time for your account to be authenticated and updated in the Community.  
  • We recommend using your staff email address to ensure your account can be successfully authenticated based on the role in your district.

Please let us know if you are continuing to experience difficulties accessing the Community resources. 


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
mkettering
Rookie

Re: Hmm looks like you don't have access error message

I too get this message when trying to locate certain help documents, articles, etc.... Any help is appreciated.  

SowmyaN
Expert

Re: Hmm looks like you don't have access error message

Hi @mkettering 

 

To assist further, would you please share the URL/links to the resources you are trying to access in the Community?



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!