Hmm looks like you don't have access error message

Reshma
Community Support Expert
Community Support Expert

Re: Hmm looks like you don't have access error message

Hi @sbuzzell,

 

Thank you for reaching out to PowerSchool Community!

 

Community is a great public forum where a wide variety of resources such as individual product forums, knowledge-base articles, product updates, and many more are available for all the members. Although, a few resources are available only to members with user-roles. The Designated Support Contact role within the district is the highest user-role offered by Community. If you are unable to access any resource in the Community, the resource might be limited to user-roles.  We recommend reaching out to the PowerSchool Designated Support Contact within your district, to add that role to your PowerSchool account. They can help you to connect with the Support Team and follow up with the sync process for further assistance.

 

You can also write an email to the PowerSchool Team at businessoperations@powerschool.com to work with the Designated Support Contacts within your district to request the role is added to your PowerSchool account on your behalf.



Reshma
PowerSchool Community Support Expert

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cestrada
PowerSchool Mentor
PowerSchool Mentor

Re: Hmm looks like you don't have access error message

I recently changed my email address because I will be working as a consultant for the school.  I still have the access but should be using a different email address.  When trying to access a Office hours recording I got this message.  

Could my access get reviewed please?  Thanks,

Claudia 

Claudia Estrada
MuskanS
Community Support Expert
Community Support Expert

Re: Hmm looks like you don't have access error message

Hi! @cestrada 

 

To help you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
paigejohnson
Padawan

Re: Hmm looks like you don't have access error message

Hi @SowmyaN 

 

I am the PowerSchool Enrollment Admin for Westwood Schools and I just set up my account today in PowerSchool Community.  I have also received this error message when I click on the link: https://help.powerschool.com/t5/PowerSchool-Enrollment/Welcome-to-Enrollment-Administrator-Support/t...

MuskanS
Community Support Expert
Community Support Expert

Re: Hmm looks like you don't have access error message

Hi! @paigejohnson 

 

We strive to protect the user's personal information and to make sure that no private information is shared on the PowerSchool community, I will follow up with you over a private message to assist you further about your community access.

 

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
CLeBoeuf
Rookie

Re: Hmm looks like you don't have access error message

Please help me with this same You Don't have access error message!!!  I am supposed to have access.

 

Colleen LeBoeuf

Registrar

Delaware Valley Regional High School

 

CLeBoeuf
Rookie

Re: Hmm looks like you don't have access error message

I am trying to access the following:

https://help.powerschool.com/t5/PowerSchool-Registration/PowerSchool-Enrollment-Express-Upgrade-Webi... which was sent to me for review by our PowerSchool inhouse contact

MuskanS
Community Support Expert
Community Support Expert

Re: Hmm looks like you don't have access error message

Hi! @CLeBoeuf

 

Thank you for sharing the link to the resource that you were trying to access.

 

Access levels in the PowerSchool community are set up to reflect the access levels in PowerSource.  Some Knowledge Base articles and Forums that are titled Administrator can be viewed and accessed only by the Designated Support Contacts within each district.  Due to this, we recommend working with the Designated Support Contacts to request access.  

 

You can also send an email at businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contacts within your school district to request the access be added to your account.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
jacobbryansoltis

Re: Hmm looks like you don't have access error message

@MuskanS 

 

Hi! I am having the same issue. Would you be able to assist me?

MuskanS
Community Support Expert
Community Support Expert

Re: Hmm looks like you don't have access error message

Hi! @jacobbryansoltis 

 

I'll be happy to look into your access level.  To assist you further, would you please provide the link to the resource that you are trying to access?


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator