Hmm looks like you don't have access error message

jvari
Journeyman

Hmm looks like you don't have access error message

Hello! I am the powerschool coordinator for my LEA and every time I try to access the following two links associated with powerschool enrollment, which my school uses I get the error message I don't have access. Can you please help with this issue and grant me access?

 

https://help.powerschool.com/t5/PowerSchool-Enrollment/Welcome-to-Enrollment-Administrator-Support/t...

 

https://help.powerschool.com/t5/user/userloginpage?redirectreason=permissiondenied&dest_url=https:%2...

40 Replies
sbell
Padawan

I'm having the same issue. 

Fiona_P_LCS
Rookie

Same here - I get the same message. (I actually get this message quite a bit in the topics I need help with.) 

I am the Powerschool coordinator in my school, also.

Very frustrating!

 

bdmoss
Rookie

Same issue here.  Has anyone tried calling?  I am scared the wait time is crazy!!

SowmyaN
Expert

Hi @bdmoss@jvari@sbell@Fiona_P_LCS 

 

Thank you for reaching out for assistance through PowerSchool Community!

 

To avoid sharing any personally identifiable information, I have reached out to you through private chat to troubleshoot the access issue further.
 
The private chat option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.


Sowmya Karmel
PowerSchool Community Moderator
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rdomingu
Recruit

Good Morning, 

 

I am a new user and just verified my account. I'm trying to click on 'State Specific Digest' under subscriptions and I'm getting the message in the subject line. I'm also getting when I try to look at cases. 

 

Thanks in advance for your assistance. 

 

Becky

SowmyaN
Expert

Hi @rdomingu 

 

One of our community members had a similar issue and the resolution was provided in the thread. I recommend reviewing the thread 



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
sbuzzell
Rookie

I get the same message. (I actually get this message quite a bit in the topics I need help with.) 

I am the Powerschool coordinator in my school so to be able to access these articles is the reason I joined the PS Community.  Any help would be greatly appreciated.

MuskanS
Community Support Expert
Community Support Expert

Hi! @sbuzzell 

 

Thank you for reaching out to the PowerSchool Community for assistance!

 

I'll be happy to look into your access level.  To assist you further, would you please provide the link to the resources that you are trying to access in the PowerSchool Community?


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
sbuzzell
Rookie

Here's the link I was trying to access: https://support.powerschool.com/article/55909?from=search

Reshma
Community Support Expert
Community Support Expert

Hi @sbuzzell,

 

Thank you for reaching out to PowerSchool Community!

 

Community is a great public forum where a wide variety of resources such as individual product forums, knowledge-base articles, product updates, and many more are available for all the members. Although, a few resources are available only to members with user-roles. The Designated Support Contact role within the district is the highest user-role offered by Community. If you are unable to access any resource in the Community, the resource might be limited to user-roles.  We recommend reaching out to the PowerSchool Designated Support Contact within your district, to add that role to your PowerSchool account. They can help you to connect with the Support Team and follow up with the sync process for further assistance.

 

You can also write an email to the PowerSchool Team at businessoperations@powerschool.com to work with the Designated Support Contacts within your district to request the role is added to your PowerSchool account on your behalf.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
cestrada
PowerSchool Mentor
PowerSchool Mentor

I recently changed my email address because I will be working as a consultant for the school.  I still have the access but should be using a different email address.  When trying to access a Office hours recording I got this message.  

Could my access get reviewed please?  Thanks,

Claudia 

Claudia Estrada
MuskanS
Community Support Expert
Community Support Expert

Hi! @cestrada 

 

To help you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
paigejohnson
Padawan

Hi @SowmyaN 

 

I am the PowerSchool Enrollment Admin for Westwood Schools and I just set up my account today in PowerSchool Community.  I have also received this error message when I click on the link: https://help.powerschool.com/t5/PowerSchool-Enrollment/Welcome-to-Enrollment-Administrator-Support/t...

MuskanS
Community Support Expert
Community Support Expert

Hi! @paigejohnson 

 

We strive to protect the user's personal information and to make sure that no private information is shared on the PowerSchool community, I will follow up with you over a private message to assist you further about your community access.

 

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
CLeBoeuf
Rookie

Please help me with this same You Don't have access error message!!!  I am supposed to have access.

 

Colleen LeBoeuf

Registrar

Delaware Valley Regional High School

 

CLeBoeuf
Rookie

I am trying to access the following:

https://help.powerschool.com/t5/PowerSchool-Registration/PowerSchool-Enrollment-Express-Upgrade-Webi... which was sent to me for review by our PowerSchool inhouse contact

MuskanS
Community Support Expert
Community Support Expert

Hi! @CLeBoeuf

 

Thank you for sharing the link to the resource that you were trying to access.

 

Access levels in the PowerSchool community are set up to reflect the access levels in PowerSource.  Some Knowledge Base articles and Forums that are titled Administrator can be viewed and accessed only by the Designated Support Contacts within each district.  Due to this, we recommend working with the Designated Support Contacts to request access.  

 

You can also send an email at businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contacts within your school district to request the access be added to your account.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
jacobbryansoltis

@MuskanS 

 

Hi! I am having the same issue. Would you be able to assist me?

MuskanS
Community Support Expert
Community Support Expert

Hi! @jacobbryansoltis 

 

I'll be happy to look into your access level.  To assist you further, would you please provide the link to the resource that you are trying to access?


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
jacobbryansoltis

https://broward.truenorthlogic.com/ia/empari/learning2/course/viewCourseSearch?courseId=16340

 

When I try to register for any course, I receive this message. Screen Shot 2020-12-03 at 7.19.36 AM.png