In order to help, would you please share the details of the resource you are trying to access in the Community?
I am trying to access the COVID19 Resource Videos and that is the message I am getting as well.
Thank you for reaching out to Community with this access related issue.
To assist you further with the issue you are facing, would you please provide the link to the page or resource you are trying to access?
The two videos that were associated with this link.
I will reach out to you through a private message Community is a public forum and we aim to protect the privacy of our members. You should be able to see the private messages by clicking on the envelope symbol on the top right corner of the page.
I am also trying to acces COVID resources: https://help.powerschool.com/t5/Insider-Videos/PowerSchool-Insider-Episode-84-March-20-2020/ta-p/826... as well as the videos.
Thank you for connecting with us!
There are different forums that are accessible by users in the Community.
If you are not a Designated Support Contact and feel you should be a Designated Support Contact, I recommend reaching out to a Designated Support Contact in the district to request assistance with any PowerSchool product.
You can also email firstname.lastname@example.org and PowerSchool will connect with the Designated Support Contacts within your school district to request the Designated Support Contact role is added to your PowerSchool account on your behalf.
I would love to help you with your access to the Community. In order to protect your privacy, I will follow up in a private message to review your PowerSchool Community account with you further.