I've entered support cases over the years, but it appears that I suddenly no longer have access to do so.
Please advise. ~ Lower Moreland Twp. School District (215) 938-7426
I have this same issue. I would love to have access, as I have a problem I can't resolve and user groups and forums have not helped.
Thank you for reaching out regarding access in the Community!
There are different forums that are accessible by users in the Community. Some forums are open to all Community Members while other forums are restricted to certain roles within a district.
Designated Support Contacts are able to create a case with PowerSchool Support. If you are not a Designated Support Contact, I recommend reaching out to a Designated Support Contact in the district to request assistance with any PowerSchool product. You can also email firstname.lastname@example.org and PowerSchool will work with the current Designated Support Contacts within your school district to request the Designated Support Contact role is added to your PowerSchool account on your behalf.
Hi, I'd like to have access to submit a help desk ticket too for our teachers and students. I'm one of the designated support contact in our school. Thank you.
Thank you for reaching out for assistance through the Community!
I will follow up with you through private message to gather more information.