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bkrutz

Hmm, it looks like you don't have access to this resource

bkrutz
Padawan
‎10-20-2021 11:05 AM
‎10-20-2021 11:05 AM

Hmm, it looks like you don't have access to this resource

Just trying to contact PowerSource Support

 

  • Intro:  Hi .. Bill here .. Tech Admin for a small charter school 
  • Issue: Trying to submit a NEW support case to PowerSource 
  • Grumbling: I'm being redirected to the PS Community / PowerSchool Ideas Portal
  • More Grumbling:  "Hmm, it looks like you don't have access to this resource"
  • Just a Mumble:  I just want to submit a new case.

 

Does anyone know if PowerSource still engages in accepting case requests, or is everything now directed to the Case Portal on PowerSchool Community (which apparently ..Hmm.. I can't access) 

Thanks

Bill 

 

 

 

 

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MuskanS
Community Support Expert
Community Support Expert
‎10-22-2021 02:38 AM
‎10-22-2021 02:38 AM

Hi! @bkrutz 

 

Welcome to the PowerSchool Community!

 

The New Case form is no longer in PowerSource.  The Designated Support Contacts can create and manage cases in the PowerSchool Community using the Case Portal. 

 

To assist you further with your access to the case portal in the community, I have reached out to you via support case as we would need to gather some information that could be personally identifiable.

 

 


Muskan Sehar

PowerSchool Community Moderator


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