Hmm, it looks like you don't have access to this resource

[thull]

I get the message "Hmm, it looks like you don't have access to this resource" when I try to access the https://help.powerschool.com/t5/Case-Portal/ct-p/Support-CasePortal site. I believe this is what I need to use to create support tickets. What do I need to do to get access?

[mmolloseau]

Hi there,

That is the location you need to enter cases.

I had this issue when I first started too.

You have to be set as a Technical Contact within PowerSource.

Your email account within PowerSource needs to match the Email on your account within PowerSchool Community.

I believe there is a 24 hour turn around on them linking as well.

The missing portion of my setup was the Technical Contact inside of PowerSource.

Here is a link to a couple articles that assisted me:

https://help.powerschool.com/t5/Getting-Started/Hmm-Looks-Like-You-Don-t-Have-Access-Error-Message/b...

https://help.powerschool.com/t5/Getting-Started/Getting-Started-on-PowerSchool-Community-for-Technic...

Sincerely,

-Matt Molloseau