Hmm, it looks like you don't have access to this resource

[dblurton]

I get this error anytime I try to access support resources (chat or Case portal). 

Can someone help me gain access? I am the primary POC for my school. Our previous POC left last school year. 

[MuskanS]

Hi! @dblurton 

To help you further, I have followed up with you via a support case to gather more information.  This is part of our efforts to protect the privacy of our community members.

[dblurton]

Hi MuskanS,

Thanks, except, as previously mentioned, I'm unable to access any support resources. How can I follow up with you on this support case? 

[MuskanS · Accepted solution]

Hi! @dblurton 

I have followed up today in the same case that was created on 10/29.  You should have received an email from support@powerschool.com. Please respond to this email and we can work on your access level.