HELP!!! I cannot log onto the School District of Phila website!

[dlccampbell]

I was in the process of completing applications for the 2019-2020 school year. I now cannot log in to complete my application. It continually says the email is not associated with an account, no matter what email I put in. I have tried to re-register and it says I already have an account. I attempted to reach help using the links but it is not working. 

Can someone please help me? 

Thank you in advance. 

[jamiem7]

Thank you for reaching out in the Community!

While the Community is a great place for questions and we encourage you to continue posting in the Community for users' best practices, I recommend reaching out to PowerSchool SearchSoft Support to discuss access to your applicant account.

[dlccampbell]

Thank you. 

[dlccampbell]

So I have called and it keeps putting me to voicemail. Any other ideas of how I can reset my user name and/or password? 

[jamiem7]

I apologize you were directed to the voicemail!

I called the line and was able to reach SearchSoft Support.  I also reached out to the Support team to discuss being directed to voicemail.  We have Support available.  I recommend calling the number and selecting 4 then 1 for applicant Support.