Thank you for reaching out through the Community for assistance. I will be happy to look into this for you, but would you provide the product name you are using, please? In regards to the message you are receiving, there could be a space before you email address, or if you are doing a copy and paste of your email address, try typing it in. I hope this information is helpful!
Angelam7 PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!