I believe that I experienced the same issue. I received noticed that one of our nurses could no longer see anything in their ‘Type of Export:’ drop down box on the Export Using Template screen (Importing & Exporting / Templates for Exporting). I am new to PowerSchool, but was told that this has been happening and that we need to check which Roles the person belongs to. So I went to that person’s ‘Security Settings / Admin Access and Roles’ tab. Under the ‘Roles and Schools’ section, there is a ‘Roles (Group Name)’ column. I had to click the Edit button (the pencil) and add the ‘Data Export Manager Export / Edit Access (No Group Defined)’ Access Role. On a side note here, you may have several ‘\\\\’ before the ‘/’. At some point I had over 20 ‘\’ showing, not sure what that is about. Once the nurse had this role, they could export. But by doing this, I gave them full access to exporting the tables because I have not removed any table access from the default Data Export Manager Export Role. If your organization has created their own Roles, you may have to assign a different role other than the Data Export Manager role that I mentioned above.
I am running into a problem creating a new Data Export Manager Role with less table access. I created a role and then assigned it to the Nurse security group so that I did not have to assign the new role to every nurse. If I understand correctly, you cannot assign a Role to a Group that already has members. I created a new group, was able to assign the new Role, assigned a nurse to the new group, but then the access did not work. I chatted with support and he could not get it working either. This issue has been moved up the support ladder. For now, I am just assigning the default Export role as needed so that the nurses can run their exports.
Todd
Carlisle Area School District, PA
K-12, 5100 students, On-Premise: PS 22.6.1.0
