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cfoutch
Journeyman

Don't have access to this resource

Good Morning, I have tried to read other answers in this area not sure I am understanding what my role should be. I am the Administrator for the Online Enrollment process in PowerSchools for my district, but I keep seeing technical support (PowerSource) listed as needed for items like create a new case, welcome to support.  I have been with PowerSchools for 7 years and never heard of PowerSource but have been the administrator for my district since the beginning.  I need help make sure I have the permissions I need to do my job.  Appreciate a little guidance or if I should just be waiting on my Support Representative to contact me I can do that.  Thank you for your guidance.

 

Christine

2 Solutions
MuskanS
Community Support Expert
Community Support Expert

Hi! @cfoutch 

 

To assist you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.

 

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator

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Reshma
Community Support Expert
Community Support Expert

Hi @kmcintyre,

 

Thank you for reaching out to PowerSchool Community for assistance.

 

I will be reaching out through a private message to discuss further on the issue you are having with this article.  The envelop symbol on the top right corner of your Community page should direct you to the Private message area of our Community.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

3 Replies
MuskanS
Community Support Expert
Community Support Expert

Hi! @cfoutch 

 

To assist you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.

 

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator

View solution in original post

kmcintyre
Hobbyist

I also received this message trying to access a document on changing the section expression. I just closed a case where I needed to do this and I am looking for the instruction on how to change all the attendance data linked to the old section after moving students to a new section with the correct expression.

 

https://help.powerschool.com/t5/Archived-Knowledge-Base-Articles/Changing-Section-Expression-Mid-Yea...

Reshma
Community Support Expert
Community Support Expert

Hi @kmcintyre,

 

Thank you for reaching out to PowerSchool Community for assistance.

 

I will be reaching out through a private message to discuss further on the issue you are having with this article.  The envelop symbol on the top right corner of your Community page should direct you to the Private message area of our Community.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post