Do not have access?

[cmmann]

If you have any questions about why you received this message, please reach out to us through our Community Forum . We would be happy to review your access.

[jamiem7]

@cmmann  I will be happy to look into your access level for a particular resource.  Will you please provide the link to the resource in which you are receiving this message?

[jbologna]

Hi Jamie,

I am trying to access the Announcements and Resources section - I was provided a link to an announcement, but am told I don't have access. Is that something you can help with?

Thanks!  -Jim

[Reshma]

Hi @jbologna,

Thank you for your question in PowerSchool Community!

To assist you further with your access concern, can you please share the link that you were trying to access in PowerSchool Community?

[jbologna]

Hi,

This is the URL:

https://help.powerschool.com/t5/Announcements-and-Resources/Recent-SolarWind-Vulnerability-Communica...

Thanks!

[ParitoshT]

Hi @jbologna,

Thank you for posting in the Community. To further discuss on your access I will be reaching out to you through a case providing further details.

Paritosh Tyagi
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

[vazadi]

Hi Jamie, 

It appears my account is only that of a community member, and therefore I cannot access pages for administrator support staff. Such as this one:

https://help.powerschool.com/t5/PowerSchool-Enrollment/Welcome-to-Enrollment-Administrator-Support/t...

Essentially, our school district uses PowerSchool Enrollment/InfoSnap and my understanding is the support for that product has migrated here. How would I go about getting in contact with PowerSchool Enrollment support who can answer my questions and get our forum for next year ready. 

Thank you,

[MuskanS]

Hi! @vazadi 

I'll be happy to look into your access level.  To assist you further, I have reached out to you via private message.

[ljoommen]

Hi, I don't have access. I work as a school counselor and my portal is part of the Power School Admin. Could you look into this? 

[SowmyaN]

Hi @ljoommen 

To assist further with your access, would you please share the link/URL to the resource which you are trying to access? 

[ljoommen]

https://help.powerschool.com/t5/PowerSchool-SIS-Administrator/Office-Hours-PowerScheduler-Prep/ta-p/...

[SowmyaN]

Hi @cmmann 

Thank you for sharing the links with us!

To avoid sharing any personally identifiable information, I have reached out to you through private message to troubleshoot the access issue further. The private message option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.

[SowmyaN]

Hi @ljoommen,

Thank you for sharing the links to the resources.

Some resources are publicly accessible on PowerSchool Community while others are available to specific roles in a district such as the role of a Designated Support Contact or users with a PowerSource account.

If you are unable to access a resource it is likely that the resource is only accessible by Designated Support Contacts of a district or by users with a PowerSource account.  In case you feel that you should have access to certain resources, I recommend reaching out to a Designated Support Contact of your district to request the access to be added to your account.

You can also send an email at businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contacts within your school district to request the access be added to your account.

For further information, please refer to our guide to Getting Started on PowerSchool Community for Designated Support Contacts (Technical Contacts).

[cmmann]

https://help.powerschool.com/t5/Records-Product-Communications/Employee-Records-New-Look-And-Feel-Re...