Do not have access/support ticket

hoffmac1
Padawan

Do not have access/support ticket

We are having issues with our applicant/job posting website.  I do not have access to submit a ticket to request help on a  specific issue.

 

Thank you,

 

Carrie

 

 

 

3 Replies
Reshma
Community Support Expert
Community Support Expert

Hi @hoffmac1,

 

To assist you further, would you please let us know the issue that you are facing with your applicant/job posting website?  

 

Some resources are publicly accessible on PowerSchool Community while others and the ability to create cases through the case portal are available to specific roles in a district such as the role of a Designated Support Contact.  However, you should be able to contact the Unified Talent support team from here



Reshma
PowerSchool Community Support Expert

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hoffmac1
Padawan

We have applications that are randomly being inactivated.  We have noticed that with a specific job posting, all the job postings were inactivated, we went and activated and the next day they were inactivated again and there had been no activity with the job posting or applications.  We have notice on two other occasions a specification application that has been inactivated.

 

Carrie

 

 

Reshma
Community Support Expert
Community Support Expert

Hi @hoffmac1!

 

The application status can be changed to inactive only by those who have admin rights in the district.  After looking into this further, we see that the recent ones were manually changed to inactive status.  It looks like many of your security groups have the ability to deactivate an application.  We recommend making sure that this is not causing the issue.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!