Childs birthday

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Gjacobs2018
Padawan

Childs birthday

It keeps telling me that my son's birthday is wrong

3 Replies
Community Moderator ScottS
Community Moderator

Re: Childs birthday

Hi Gjacobs,

 

Are you getting the error message about your son's birthday on a PowerSchool Registration/InfoSnap form, or is it coming from another product?

 

If it's coming from PowerSchool Registration/InfoSnap, you will need to reach out to your school district to make sure they have the correct birth date set up for your son in their student information system.


Scott S.
PowerSchool Community Moderator
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CooMa18
Novice

Re: Childs birthday

Greetings, I am having the same issue while registering the form will not take my sons birthday?

Community Manager
Community Manager

Re: Childs birthday

Hi @CooMa18

 

Thank you for your post! Your school would be your best resource to help with this. We have a most commonly asked questions article here and it shares when to reach out to your school and how to reach out to support:

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

If you need our help with reaching out to support, please let us know.

 

 

JbidK
PowerSchool Community Manager