Chat support access

ammurphy
Padawan

Chat support access

I should have chat support access and it is not allowing me to start a session. 

4 Replies
SowmyaN
Expert

Hi @ammurphy 

 

Thank you for reaching out for assistance through PowerSchool Community!

 

To avoid sharing any personally identifiable information, I have reached out to you through private chat to troubleshoot the access issue further. 

 

The private chat option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.



Sowmya Karmel
PowerSchool Community Moderator
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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
bjohnson
Apprentice

I am also having trouble accessing the chat support option. I should have access but it tells me I do not.

ammurphy
Padawan

For me, I had to wait a couple hours after I was given access before it showed up. 

Reshma
Community Support Expert
Community Support Expert

Hi @bjohnson,

 

Thank you for reaching out to PowerSchool Community for assistance!

 

Thank you for jumping in the thread to assist! @ammurphy 

 

@bjohnson, I will be following up with you in private to make sure that no private data is shared in Community since this is a public platform.  The envelop symbol on the top right corner should direct you to your private messages. 



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!