Chat support access

[ammurphy]

I should have chat support access and it is not allowing me to start a session. 

[SowmyaN]

Hi @ammurphy 

Thank you for reaching out for assistance through PowerSchool Community!

To avoid sharing any personally identifiable information, I have reached out to you through private chat to troubleshoot the access issue further. 

The private chat option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.

[bjohnson]

I am also having trouble accessing the chat support option. I should have access but it tells me I do not.

[ammurphy]

For me, I had to wait a couple hours after I was given access before it showed up. 

[Reshma]

Hi @bjohnson,

Thank you for reaching out to PowerSchool Community for assistance!

Thank you for jumping in the thread to assist! @ammurphy 

@bjohnson, I will be following up with you in private to make sure that no private data is shared in Community since this is a public platform.  The envelop symbol on the top right corner should direct you to your private messages. 

[sshinabarger]

Hello, this morning my district administrator changed my access so I can use customer support chat.  Could I get some help?   Do I have to create a different community account?  Thx

Shelley Shinabarger

[BishalG]

Hi @sshinabarger,

I have reached out to you via a Private Message to further discuss your access.  This is part of our efforts to protect the privacy of our community members.

You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar. You should see number one with a dark red circle on the envelope when a new message appears.

[manaskhag]

Hi, 

I cannot access chat support anymore from this portal. It was working fine till mid of August 2021 but now it say that I do not have access to this page. I am the district admin for our schools. in PS.

[MuskanS]

Hi! @manaskhag 

I'll be happy to look into your access level. To assist you further, I have reached out to you via a support case as we will be reviewing district-specific data.