Hi @jramirez7
If your account has been updated as a Designated Support Contact recently, it can take up to 24 hours for access to be updated in the Community. Please try to access the Chat Support after 24 hours and check if your able to launch the chat and access other resources in PowerSchool Community.
This article, will help you get started as a Designated Support Contact in PowerSchool Community.
Jyotishka B.
Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
