Case Support

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Hobbyist

Case Support

I sent a request to Help on my PS Learning portal. They recommended chat and sent me the following:

 

"We encourage you to try our new Chat support next time you have support needs. You can find more information about our Chat support and hours here, https://help.powerschool.com/t5/Contact-Support/ct-p/Contact-Support."

 

On the link you sent, under Contact Support, I am not seeing a chat feature. My only two options for support are to use the Case Portal buttons or "Visit the Help menu located inside of Unified Classroom." 
 
The Help menu is how I contacted her. 
On the Case Portal button, I get the following:
"If you have any questions about why you received this message, please reach out to us through our Community Forum . We would be happy to review your access." 
 
There is no way to send a PM to an Admin or Help, so I will post to the forum. 
Can anyone advise me on this?

 

1 Solution

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Hobbyist

Re: Case Support

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PowerSchool Champion
PowerSchool Champion

Re: Case Support

If you are talking about Class Pages in the Unified Classroom, from the HELP icon select LIVE ASSIST.  After you type in the information you have two options: to chat or submit a case.

 

Unfortunately if you are just on PowerSchooL Learning, I'm unable to see how that looks from the UC.

Hobbyist

Re: Case Support