Case Portal

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rrusseau
Hobbyist

Case Portal

I see we now have access to the new case portal for our eSchool and eFinance products. Excellent.

 

It shows the cases I created, but not all cases assicated with our district. Does anyone know how I can see all cases for our district, not just the ones I personally created?

 

Thanks!

Rod

6 Replies
stockerm
Hobbyist

Re: Case Portal

Hi Rod! I can see all of our cases by choosing Filter Results By > Show > My Site's Cases [had to change that from Show My Cases]. Welcome to the PowerSchool Community!

Midge Stocker
Evanston Township High School District 202
rrusseau
Hobbyist

Re: Case Portal

Hi Midge!  I don't see that option.  I am going to Contact Support > Case Portal, then clicking on the 'Manage Cases' button.  Where is the filter option?  I used to use that option in the old portal.

 

Thanks!

Rod

PowerSchool Team
PowerSchool Team

Re: Case Portal

Hi Rod,

 

I believe you have to go to PowerSource rather than Case Portal on the PowerSchool Community page.  PowerSource is https://support.powerschool.com.  Once logged in there, click on the Support tab, then My Cases, then under 'Filter Results By' change My Cases to My Site's Cases.

 

Please let me know if that works for you.

 

Thanks,

Jen 

rrusseau
Hobbyist

Re: Case Portal

Jen, yes that works.  Since I had been using the community and I saw case access there, I assumed I could use that just the same as the other.  But I see now that it's a much more scaled down version.

 

Thanks!

Rod

jgates
Practitioner

Re: Case Portal

Why isn't there a link to it under contact support :-)?

dianah54
Hobbyist

Re: Case Portal

I think PowerSchool Community is pretty open to all users, but PowerSource portal is only available to Administrators or Administrator-designates, so the Case access is at different levels depending on your path.

~Diana