Case Portal Access


Case Portal Access



I was made a technical contact in our school today.  I show that I have technical access in Powersource, but when I go to my login under Powerschool Community I still do not have access to the Case Portal or the ability to chat with support.


Does this take time to replicate or is there something else that needs to happen?



1 Reply
Community Support Expert
Community Support Expert

Hi @PhilM4


Thank you for reaching out!


When an account is created or updated it takes up to 24 hours for the roles to be updated in the PowerSchool Community. You should now be able to access the Case Portal and chat with the support.


This article should help you get started in the Community.


Saffiya Tasneem
Community Moderator

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