Case Portal Access Denied

PowerSchool Champion
PowerSchool Champion

Re: Case Portal Access Denied

Hello,

 

When I click the Case Portal for PS SIS, it just sends me to the old PowerSouce portal...is that correct or is there supposed to be a new Support Case portal?

 

Scott Bestvater

Hanover School Division

Business Services Manager/PS Admin

Scott Bestvater
Business Services Manager | PowerSchool Administrator
Hanover School Division
Steinbach, Manitoba

K-12 | 8200+ Students
Community Manager
Community Manager

Re: Case Portal Access Denied

Hi @Scott_Bestvater

 

Thank you for your post in our Community! We will review those links and make the appropriate updates. They should be to the new Case Portal in the Community. Please let us know if we can continue to help.

 

 

 

 

JbidK
PowerSchool Community Manager
Community Manager
Community Manager

Re: Case Portal Access Denied

Hi, @Scott_Bestvater,

 

We have updated the links. If you continue to see the old ones, please let us know.

 

 

 

 

JbidK
PowerSchool Community Manager
kenaclark
Trainee

Re: Case Portal Access Denied

Hello,

My name is Kena Clark and I'm the IT Director for the Milford Area Public Schools #124.  We are using Chalkable and I have registrered for the portal.  I'm getting the access denied when I'm trying to submit a ticket.  Thank you for you help.  

PowerSchool Champion
PowerSchool Champion

Re: Case Portal Access Denied

On my iOS phone using safari I don’t see any case portal links. Only a BACK option appears. See attached.
Scott Bestvater
Business Services Manager | PowerSchool Administrator
Hanover School Division
Steinbach, Manitoba

K-12 | 8200+ Students
Community Moderator kevins
Community Moderator

Re: Case Portal Access Denied

Hi there!

 

I know we reached out in a private message, but I will go ahead and share here as well for others to see.

 

When going through mobile, you will need to click on the words "Case Portal" when attempting to access the Case Portal.

 

From there, you should be able to get to the portal and view your cases.

 

Hopefully that helps clear things up!

 

Thanks!

-Kevin