Case Portal Access Denied

kbassett
Hobbyist

Re: Case Portal Access Denied

My supervisor was able to go into power source, and send me a registration email. I then did the reset password function to get access. The other issue though is that my cases are attached to my new id, so I put in a case for that.

Community Manager
Community Manager

Re: Case Portal Access Denied

@MunsonMK

 

Thank you for posting in our Community! I will send a message to you shortly so that we can take a look at your access together. 

 

 

JbidK
PowerSchool Community Manager
stsymbalov
Journeyman

Re: Case Portal Access Denied

I am waiting for my invitation for https://support.powerschool.com. It seems there are some problems with migration of old accounts. I talked to my colegues who support eSchoolPlus in our center. They have the same proble. They have open case with PowerSchool. We are waiting for the issue to be resolved.

 

Simon

Community Manager
Community Manager

Re: Case Portal Access Denied

Hi, @stsymbalov

 

Thank you for your post. We reached out in a message regarding your access to the Community. Please feel free to respond there with any additional questions about your account.

 

 

JbidK
PowerSchool Community Manager
ddickson
Journeyman

Re: Case Portal Access Denied

I am in now. They had to send me the email link and reset my password.

 

 

Thanks all.

Community Manager
Community Manager

Re: Case Portal Access Denied

Thank you for sharing this update, @ddickson

JbidK
PowerSchool Community Manager
robcomstock
Trainee

Re: Case Portal Access Denied

I'm not sure what you mean but as I'm having case issues as well, I'd like to find out.  What is the Powersource-> support tab?

Community Manager
Community Manager

Re: Case Portal Access Denied

Hi @robcomstock

 

It sounds like our team has been in touch to help with your PowerSource access questions. Inside our PowerSchool Community site, you should have access to your Case Portal and specific product pages. If you are continuing to encounter any issues, please feel free to reach out to me through a message (envelope icon on the top right-hand side of this page) and I would be happy to continue to help.

 

 

JbidK
PowerSchool Community Manager
dziedzicjk
Hobbyist

Re: Case Portal Access Denied

I am getting that as well. I am an eFinance user. I did register for the new site. Still no luck seeing my open cases.

dianah54
Hobbyist

Re: Case Portal Access Denied

I hate to ask, but did you register at PowerSource [https://support.powerschool.com] as well as PowerSchool Community [https://help.powerschool.com]? I think they are separate registrations.

 

If you did and still cannot get access i think you should call Customer Support at 1-866-905-8989 

 

~Diana