Cannot Connect Server (Android)

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Chris1234
New Member

Cannot Connect Server (Android)

I keep getting this error message (Cannot Connect Server) when I open the app and try to update the informantion.  I have contacted the school and they say they have everything setup correctly.  I can access the account with my laptop just fine.  I get notifications on my phone just fine.  I just cannot get the update when I open the app.  I have uninstalled and reinstalled the app.  They are saying the problem is on my end on my phone.  The app worked flawlessly last semester.  I have tried two methods of connecting 1)WiFi and 2)Cellular network.  Neither works.  I did have it working last night just long enough to get an update after I logged into my laptop.  Today it won't connect again.

 

Are there any settings that I need to look at on my phone that might be causing this issue?

 

The phone is a Samsung Galaxy J7

 

Thank you

1 Reply
Community Moderator jamiem7
Community Moderator

Re: Cannot Connect Server (Android)

I'm sorry you are receiving difficulties access the PowerSchool Mobile app.  It seems you have walked through the initial troubleshooting steps of ensuring internet connection and uninstalling and reinstalling the app.  I recommend reaching out to PowerSchool Mobile Support to ensure the school code has been set up correctly and to further troubleshoot any issues you are experiencing.   

 

A case can be created with PowerSchool Mobile Support by emailing mobile.support@powerschool.com.



Jamie H.
PowerSchool Community Moderator
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