Can't submit support ticket

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gkrohn
New Member

Can't submit support ticket

I'm trying to submit a support ticket but when I click "Save", I get the following message:

 

If you have any questions about why you received this message, please reach out to us through our Community Forum . We would be happy to review your access.

 

And it doesn't seem to create the ticket. How can I submit a ticket?

 

Thanks!

1 Reply
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Community Support Expert Reshma
Community Support Expert

Re: Can't submit support ticket

@gkrohn  Thank you for sharing your experience in the PowerSchool Community!!

 

We would be glad to assist you here. Currently, PowerSchool Designated Support Contacts(DSC) have access to the case portal within the Community to create a case with the Support team. I strongly suggest reaching out to the PowerSchool Designated Support Contact within your district, to add that role to your PowerSchool account. They can help you to connect with the Support Team and follow up with the sync process for further assistance.

 

To add PowerSchool Designated Support Contact role to your PowerSchool Account, there are two methods.

 

  • You can reach out to a current PowerSchool Designated Support Contact to add the role to your PowerSchool account on your behalf.
  • You can email the PowerSchool Team at businessoperations@powerschool.com to work with the Designated Support Contacts within your district to request the role is added to your PowerSchool account on your behalf. 

Please feel free to reach out for further assistance!!


Reshma
PowerSchool Community Support Expert

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