We received an email with instructions on how to get support via the Partner Case Portal, but I'm not able to find any button or link for that. Am I just not seeing it?
The issue we are having is with the API for fees, using /ws/v1/fee/transaction. For this particular district, PowerSchool is not returning a valid response. Most of the time it is just the word "(error)" (in parenthesis, just like that) instead of an actual response, and sometimes it's a message saying that the student doesn't match the fee (which indeed it does).
This is working for another district, and we have been unable to figure out what's wrong. We haven't been able to find good documentation for this.
I have reached out via email to discuss your access to the Partner Portal.