Can't access chat support

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Rookie

Can't access chat support

I'm trying to access chat support (https://help.powerschool.com/t5/Launch-Chat-Support/ct-p/LaunchChatSupport), but I'm getting a message stating that I don't have access. Please advise.

2 Replies
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Rookie

Re: Can't access chat support

I also can't access any of the web support links on https://help.powerschool.com/t5/Contact-Support/ct-p/Contact-Support

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Community Support Expert
Community Support Expert

Re: Can't access chat support

Hi @schaefers,

 

Thank you for posting in the Community.

 

Certain resources in the Community, such as launching chat or managing cases are accessible by Designated Support Contacts. If this is something you feel you should have access to, we recommend working with one of the Designated Support Contact from your school or district, who can review your access.

 

Paritosh Tyagi
PowerSchool Community Moderator


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