Business Plus Case Portal

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MunsonMK
Journeyman

Business Plus Case Portal

When will the link to the Case Portal for Business Plus on PowerSchool Community work?

I was finally able to access our tickets through PowerSource, but it looks like that is supposed to be a temporary workaround?

 

3 Replies
Community Manager
Community Manager

Re: Business Plus Case Portal

Hi @MunsonMK

 

Thank you for reaching out in our Community! I just sent you a message with additional details. Please let us know if we can continue to help with this.

 

 

JbidK
PowerSchool Community Manager
patriciag
Apprentice

Re: Business Plus Case Portal

We also are now able to access prior cases for Business Plus in PowerSource, is this a temporary work around?

Community Manager
Community Manager

Re: Business Plus Case Portal

Hi @patriciag

 

Thank you for posting in our PowerSchool Community! Our Community and PowerSource are our companion support sites. You'll want to use both for different reasons. Here is some helpful information on how you can use each site:

 

Use our PowerSchool Community to:

  • Submit support cases
  • Manage your cases and view case history
  • Participate in discussion forums
  • Search a growing knowledge base of resources
  • Get the latest updates

 

Through PowerSource, you can:

  • Add new district contacts
  • Access release notes and user guides
  • Download software

You can also access cases through PowerSource. As we continue to add more features and grow our  Community, we'll plan to share those updates here.

 

I hope this is information is helpful. 

JbidK
PowerSchool Community Manager