Big Sur

New Member

Big Sur

I've recently updated my MacOS to Big Sur and can no longer operate my gradebook. Has anyone else had this problem? Were you able to find a solution?

3 Replies
Community Support Expert
Community Support Expert

Re: Big Sur



There are multiple reasons that would cause you to not be able to use PowerTeacher Gradebook after a Mac OS update, some of them being a java version incompatibility and lack of necessary permissions.


Please use the install version of the PowerTeacher Gradebook application which comes with the compatible version of java.


We have had threads by members who had similar issues that are linked below for convenience.


 Mac OS X Catalina install problems

Java version compatibility with Power Teacher Gradebook

Bishal G.
PowerSchool Community Support Expert
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Same issue Re: Big Sur

I just got a new MacBook and am having the same issue.  Our tech guy and I have walked through every possible solution that we have found here in the community and outside and nothing is working.  I have been able to download and install, and then when I run the program I get logged in but get this error message. 


I have the latest version of Java installed. 



Screen Shot 2020-12-08 at 8.49.39 AM.png

Community Support Expert
Community Support Expert

Re: Same issue Re: Big Sur

Hi @mkerr,


Thank you for providing this information in PowerSchool Community!


If you have tried all the possible ways documented here and still haven't resolved the issue, we recommend reaching out to the Designated Support Contact within your school district who should be able to help you in connecting with the PowerSchool SIS Support team to look into this further and provide you better assistance. 

PowerSchool Community Support Expert

From all of us on the PowerSchool Community Team, We wish you