All members can't enter the powerschool app

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All members can't enter the powerschool app

Hi, my school name is Fayston Prep School. 
All members can't enter the powerschool app. It doesn't seem to be an error in the app, and the district code of our school seems to be wrong.
Location of our school is Yongin city, Korea.
 

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1 Solution

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Community Support Expert
Community Support Expert

Re: All members can't enter the powerschool app

Hi! @wlee 

 

Thank you for posting in the PowerSchool Community for assistance!

 

To troubleshoot the issue further, we will have to take a closer look at the System settings and the Global Server settings.  Since the community is a public forum, I recommend reaching out to the Designated Support Contacts within the district who should be able to create a case with the PowerSchool support team.  Our team can take a look at the system settings without sharing district-specific information and provide you the resolution via the case.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator

View solution in original post

1 Reply
Highlighted
Community Support Expert
Community Support Expert

Re: All members can't enter the powerschool app

Hi! @wlee 

 

Thank you for posting in the PowerSchool Community for assistance!

 

To troubleshoot the issue further, we will have to take a closer look at the System settings and the Global Server settings.  Since the community is a public forum, I recommend reaching out to the Designated Support Contacts within the district who should be able to create a case with the PowerSchool support team.  Our team can take a look at the system settings without sharing district-specific information and provide you the resolution via the case.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator

View solution in original post