All members can't enter the powerschool app

[wlee]

Hi, my school name is Fayston Prep School. 

All members can't enter the powerschool app. It doesn't seem to be an error in the app, and the district code of our school seems to be wrong.

Location of our school is Yongin city, Korea.

[MuskanS · Accepted solution]

Hi! @wlee 

Thank you for posting in the PowerSchool Community for assistance!

To troubleshoot the issue further, we will have to take a closer look at the System settings and the Global Server settings.  Since the community is a public forum, I recommend reaching out to the Designated Support Contacts within the district who should be able to create a case with the PowerSchool support team.  Our team can take a look at the system settings without sharing district-specific information and provide you the resolution via the case.