Adding an admin user

[progers]

I am trying to add a new user to the PS Enrollment system but the email used to set up the new user is not going through. Any suggestions?

[TinaW4 · Accepted solution]

When you say "admin user" do you mean an approver at the school level?  Or a user capable of editing forms?  In our Essentials package we can only have 2 form editors and those accounts have to be set-up by PowerSchool.

[BishalG · Accepted solution]

Hi @progers,

Access to PowerSchool Community Case Portal to submit support tickets is available to Designated Support Contacts in a school or district. 

If you feel that you should have Designated Support Contact access I recommend reaching out to existing Designated Support Contacts in your school or district to request access.  Alternatively, you can reach out to our Business Operations team at businessoperations@powerschool.com who can work with the Designated Support Contacts in your school district to request the access to be added to your account on your behalf.

We are also working with the PowerSchool Enrollment team to gather more information on the process to add Admin users.  We will update this thread with further information.

Thank you for your patience.

[progers · Accepted solution]

Thank you, Bishal G for your input. Unfortunately, I do not have access to the support portal. Do you have any other suggestions, and how can I find out the name of my support person?

[BishalG · Accepted solution]

Hi @progers,

I have reached out to you via Private Message to further discuss your access and issue adding an admin user, this is part of our efforts to protect the privacy of our community members.

You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar.

[TinaW4 · Accepted solution]

When you say "admin user" do you mean an approver at the school level?  Or a user capable of editing forms?  In our Essentials package we can only have 2 form editors and those accounts have to be set-up by PowerSchool.

[progers]

Yes, I need to add a person at the school level. How do I submit a ticket or request now that Smartsheets is disabled?

[TinaW4]

So have you already gone into PowerSchool Registration>Settings>Permissions and given them access to manage submissions?

[progers]

Yes, I did and an email was supposed to be sent to the new person, but nothing was sent.

[TinaW4]

Hmmm, I don't recall PowerSchool sending emails to users that have been added to Registration.  Can the user login and view submissions?

[progers]

No, the user does not have access to the system.

[BishalG · Accepted solution]

Hi @progers,

Access to PowerSchool Community Case Portal to submit support tickets is available to Designated Support Contacts in a school or district. 

If you feel that you should have Designated Support Contact access I recommend reaching out to existing Designated Support Contacts in your school or district to request access.  Alternatively, you can reach out to our Business Operations team at businessoperations@powerschool.com who can work with the Designated Support Contacts in your school district to request the access to be added to your account on your behalf.

We are also working with the PowerSchool Enrollment team to gather more information on the process to add Admin users.  We will update this thread with further information.

Thank you for your patience.

[progers · Accepted solution]

Thank you, Bishal G for your input. Unfortunately, I do not have access to the support portal. Do you have any other suggestions, and how can I find out the name of my support person?

[BishalG · Accepted solution]

Hi @progers,

I have reached out to you via Private Message to further discuss your access and issue adding an admin user, this is part of our efforts to protect the privacy of our community members.

You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar.

[MichelleS2]

I am having the same issue. I have added a counselor however when they log in they don't see anything when they click on Student Data. There is nothing in the middle of their screen.  The settings all appear to be different because no matter what I click it doesn't give them school level access.  Any suggestions?

[Reshma · Accepted solution]

Hi @MichelleS2,

Thank you for sharing this in PowerSchool Community!

This can probably due to a permission issue.  We suggest checking that the permissions are set up right.  If that doesn't resolve your issue, we recommend connecting with the Enrollment Support team who should be able to work out the correct permissions and provide further information on how to configure permissions on your own.

[HeatherWeist]

@MichelleS2 According your second screenshot, there are not roles assigned.

 

Let me know if you need additional assistance. 

[progers]

Thank you for your suggestions, I will verify the permission and contact my support team for more help.