Access to request support

[adkp4958]

I have recently taken the IPT certification test and passed.  I now need to be able to submit a ticket or start a case with PowerSchool.  Please let me know what I need to do in order to get this going.  I am in NC and currently having an issue with the PMR running as expected.

[Reshma]

Hi @adkp4958,

Thank you for reaching out to PowerSchool Community!

Community is an engaging and interesting public forum where a wide variety of resources such as individual product forums, knowledge-base articles, product updates, and many more are available for all the members.  We do have different access levels in Community, based on the roles in the district. If you are unable to access any resource in the Community, the resource might be limited to user-roles.  Designated Support Contacts are the contacts within a district who can connect with the PowerSchool Support team to create a case or have a real-time chat.  

You could reach out to a Designated Support Contact in your school district to request assistance with any PowerSchool product.

Also, if you feel you should be a Designated Support Contact, sending an email to  businessoperations@powerschool.com would allow the support team to work with the current Designated Support Contacts within your school district and request access to the Community is added to your PowerSchool account.