Access to Case Portal

New Member

Access to Case Portal

I'm the HR Admin for our organization and I need to enter a case for an issue we are currently experincing. I notice when I go to Contact Support > PeopleAdmin (for Searchsoft application), I receive a message stating to go through community to gain access. Please let me know if you need anything from me to grant me access to enter a case for our application.


Thank you.

1 Reply
Community Support Expert
Community Support Expert

Re: Access to Case Portal

Hi @cvela,


Thank you for reaching out for assistance through PowerSchool Community!


I understand your concern about not being able to access the case portal. Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.  


If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.  


You can also email and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf.  



Sowmya Karmel
PowerSchool Community Moderator
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