Access to Case Portal

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New Member

Access to Case Portal

I'm the HR Admin for our organization and I need to enter a case for an issue we are currently experincing. I notice when I go to Contact Support > PeopleAdmin (for Searchsoft application), I receive a message stating to go through community to gain access. Please let me know if you need anything from me to grant me access to enter a case for our application.

 

Thank you.

1 Reply
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Community Support Expert
Community Support Expert

Re: Access to Case Portal

Hi @cvela,

 

Thank you for reaching out for assistance through PowerSchool Community!

 

I understand your concern about not being able to access the case portal. Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.  

 

If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.  

 

You can also email businessoperations@powerschool.com and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf.  

 

 



Sowmya Karmel
PowerSchool Community Moderator
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