Access support portal to submit a ticket


Access support portal to submit a ticket

Our division is in our first year using Performance Matters.  I need to be able to submit tickets for technical support.  Most urgently right now, I need to submit a ticket to request help editing an item on a test that is already locked.  How can my profile be changed so I am able to submit tickets?  

1 Reply
Community Support Expert
Community Support Expert

Re: Access support portal to submit a ticket

Hi! @jmcgriffith,


You can reach out to support directly by logging into your Performance Matters(Unify) account.  There is a Live Assist option at the bottom left of the screen, please click on Live Assist and then enter a subject, provide a detailed statement of your inquiry and click Launch Live Assist.


Live Assist allows you to chat with a Technical Support Engineer and even share your screen so that they can look into the problem and guide you to a solution in real-time.

Muskan Sehar

PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator